Mentorship: Creating a fertile ground for character growth and academic advancement at DCU Library

Mentorship: Creating a fertile ground for character growth and academic advancement at DCU Library

Congratulations to Lorcan Cahill from Dublin City University Library, whose blog post was highly commended in the CONUL Training and Development Library Assistant Blog Awards 2025
Mentorship
involves the guidance of individuals or groups towards a common goal. Mentors are those in a position of influence who adopt an attitude of forward thinking. They achieve this outlook by placing value on an individual or group’s trajectory in life. They understand that confidence breeds competence. Mentors empower others by delegating opportunities for character growth and possess the skill of anticipating the future by setting forth a vision that is grounded in the realities of today.(Burnison. 2012. Chap 6)
At DCU Library, we are aware of the importance of mentoring students and staff. We hold the personal and academic development of our library users in equal measure. (DCU Library Strategy. 3) We endeavour to facilitate an engaging environment that simultaneously encourages people to academically succeed and grow in character. This culture is not born out of passive activity, but rather it is born through high-contact engagement and meaningful relationships with our users.
The front-facing library assistant, who assists in identifying educational resources, is fundamental to mentorship. The initial interaction at the front desk is crucial as it can either positively or negatively impact the individual’s future relationship with the library. Moreover, the library’s greatest asset is its staff, especially those who are front-facing. Library users must feel comfortable asking for help. To seek assistance is to make oneself vulnerable to a lesser-known concept. It is the library assistant’s job to be conscious of that and address the user’s needs. These include explaining the use of an online search catalogue, showcasing the use of an online journal database, providing advice on a reading list, resolving library account queries, or even giving directions to a lecture hall.
Patrick
Dennan,
DCU
Library
Assistant
at
Cregan
Library,
assisting
students
at
our
library
reception
Credit: Kyran
O’Brien
At Dublin City University, we value a shared mindset ‘to transform lives and societies.’ (DCU Strategy 2023 – 2028) This mindset permeates all positions within the library and is keenly felt at library assistant level as the help desk is where active engagement is most evident. The advantage of a front-facing role is that participation and interaction are inevitable. Similarly, the potential for authenticity and connectivity to flourish is paramount. Authenticity and connectivity, in this context, mean removing excessive individualism and favouring a shared sense of purpose. (Goffee & Jones.2015. Introduction) Once these conditions are evident, an environment is made fertile for not only academic advancement to occur, but for character growth to materialise.
To…